Frequently Asked Questions

Check out the FAQs to find the answers to common questions. Can't find your question answered here? Contact us.

What’s Included in the ticket price?

Standard Ticket:

Your Standard Ticket covers your registration for attending the Conference in the Geronimo Center on both Friday and Saturday. It also includes Breakfast at the Center (from 8.00am each morning), Mid-morning refreshments, Lunch and Mid-afternoon refreshments.

Combination Ticket:

The Combination Ticket also includes the above as well as the Big Barbecue Banquet evening meal on Friday night, at a slightly discounted rate.

BBQ Banquet

A ticket for the evening meal can also be purchased separately, should you buy the Standard Ticket then decide to come to the evening meal at a later date.

What is the ‘Early Bird’ rate?

A discounted time limted rate. We hope that it will encourage you to book your place before the offer closes (End of July). By then, we need to have a good idea of how many people will be attending, so we can make all the preparations needed, order the catering, pay our upfront costs, inform our sponsors what stocks they need to bring for their stalls, etc.

When is the latest date i can buy a ticket?

To take advantage of the discounted early bird rate you will need to book before 11:55PM on the 31st July. General ticket sales will be available until 1 week before the conference (Friday 20th September).

Can I get a refund?

We’re very sorry but we are unable to offer any refunds so the tickets are sold as non-refundable. If for whatever reason the event is cancelled you will of course be refunded the price of your ticket.

Can I pass my ticket on?

If you can no longer attend the event for whatever reason then it may be possible to change the name on the registration. This is at the organisers discretion and we would need to be contacted first. ID spot checks may take place when arriving at the event.

What sponsors are attending?

  • Zoo Med
  • Reptile Basics
  • Josh’s Frogs
  • Solar Light Company (Solor Meter)

These will all be here throughout the conference.

Please note there is strictly no live animals sales allowed.

How do I get there?

All details on the location of the venue and various options for travel can be found on the travel options page

Travel Options

Where can I stay?

Places nearby, recommended by the Desert Museum, are listed here: